Quality - Everywhere and Always

Quality in everything we do and constant improvements are key elements for all of those who work at Nestlé.

We have the confidence of our customers and consumers simply for the reason that we work actively with quality issues at all levels in our business, and quality has a high position of priority in everyone’s daily work. Obviously, this applies first and foremost to the quality of the products, but it also applies to the way in which we work, both internally and externally with the rest of the world. The interests of our consumers and customers always come first. That’s why product safety takes top priority.

High standards

Consumers should be able to safely enjoy our products, and our products should always comply with current legislation and regulations. In addition to this are our own standards and requirements, which are often far more stringent than those of the authorities. But we do not rest there. Our products, and the service we provide, should satisfy the expectations that our customers and consumers have of us. And preferably exceed those expectations too.

Quality by so-operation

The Nestlé Quality System (NQS) affords an important ambit for our quality work, which covers the entire chain of values ‘from the earth to the table’. However, we do not rely on technology and systems alone to guarantee our quality. Quality is regarded as a common concern, something that can only be achieved when everyone cooperates.

Customers and consumers are important

Action is one of the key words in our quality policy. Careful planning, monitoring and reviews help to ensure that we can continually improve our daily work. In this context, the views that we receive directly from our consumers via our consumer forum play a vital role. This contact with customers and consumers is important, since it is only by having an open, sincere approach and conducting dialogues that the company’s quality can become a common task.

Quality agreements